Understanding the situation

Almost every consulting project starts with a Diagnostic phase.

Until you know what is going on, you cannot start to identify the real problem and develop the right solutions. And even if you know the industry well, the consulting team will need to get up to speed fast on the company’s unique situation.

There are many tools that you can use in this diagnostic phase:

  • Interviews with all the key players in the company will enable you to validate what and develop a rounded (albeit internal) perspective on the situation
  • The Profit Tree can be used to identify the key financial issues by plotting the key metrics over time
  • We are going to focus on Root Cause Analysis as a key problem-solving tool that is useful whenever the business has had a major problem that you want to understand fully.
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